B2C (Business-to-Customer) Returns Policy
Damaged Goods or Faulty Items
We inspect our items before they are dispatched. If the fault is not detected by our packer before your parcel was sent out, or your item is damaged in transit, we offer a full refund and cover the cost of return postage. If the customer can accept the goods at a discounted price, we offer a partial refund.
Please report any fault or damage within 7 days of receiving the parcel.
Change of Mind or Incorrect Orders
If an item is sold as described, but you change your mind about an item purchased, or you purchased an item by mistake, or you wish to make an exchange, within 30 days of receipt of your purchase, return the goods for store credit or a refund. Products must be unused and in original, undamaged packaging. There are no returns on opened personal products.
If you wish to cancel an order, you need to contact us as soon as you place an order. We endeavor to process your order within 1 hour to 1 day. Once we have shipped your order, we can not cancel your order any more. You may have to contact us when you receive your order so that you can return the order as per our Store Returns Policy.
We do not offer exchanges. Your returns will be processed by issuing a refund or store credit as per the Store Returns Policy. Please place a new order if you wish to have something different.
Condition of Returned Items
All returned items must be in the same condition in which they were received by you, with all original labels, tags, and associated accessories intact. This includes any packaging bags or materials that were included with the returned item(s).
If a hat has been tried on, a new shower cap or a lining cap should have been used with no signs of direct scalp contact. The items have to be packed with care to avoid any distortion of the items in transit. If your order was received in a carton box, the items have to be returned in a carton box so that the products are protected and not distorted in transit. Please enclose a copy of the original order invoice or delivery docket and mark the ordered item(s) on the document. *If a returned order can not be allocated, no store credit or refund will be issued.
Buyers are responsible for postage and any other costs associated with returning the unwanted items.
To return the goods received, please go to our RESOLUTION CENTRE and open a dispute.
If you wish to make an exchange, simply place a new order. We will process a refund upon receipt of the returned item.
We'll notify you via e-mail of your store credit/refund once we've received and processed the returned item(s).
Once we receive your returned product(s), you can usually expect a store credit within 2-5 working days. If a refund is requested, the refund will be processed back to your original method of payment between 5-7 business days.
If your initial order was not charged for the postage, in that case, the actual postage for sending the order will be deducted from the refund amount, should the total order amount after deducting the returned items amount doesn't meet our free postage sale threshold.
Store Credit is valid for 12 months from the date it is issued. The validity date of store credit cannot be extended.
If the Store Credit is unused, it will not be redeemable after 12 months. Store Credit cannot be changed to a cash refund.
*The B2C returns policy for retail orders doesn't apply to Wholesale and bulk order customers. All wholesale and bulk orders are final and cannot be canceled once the order has been confirmed. We do not accept returns from wholesale/bulk order customers.
B2B (Business-to-Business) Terms and Conditions
B2B Restocking Fees and Return Policy:
Jas Fashion, as a wholesaler, has specific return policies tailored for B2B (Business-to-Business) customers. Unlike the general return policies, B2B customers are subject to certain conditions regarding returns and restocking fees.
1. General Return Policy Exception:
The general return policies that apply to individual customers (B2C) do not extend to B2B customers. B2B customers are advised to review this dedicated B2B Stocking Fees and Return Policy.
2. Final Sales for B2B Customers:
All sales made to B2B customers are considered final. Jas Fashion does not accept returns from B2B customers unless under specific circumstances outlined below.
3. Restocking Fees for Special Cases:
In certain exceptional cases, where there is a prearrangement for items to be restocked within a specified timeframe, restocking fees will be applicable. These fees range between 10% to 20% of the original purchase price. The purpose of these fees is to cover various costs associated with processing returns, including:
- Inspection of returned products for defects or damage.
- Bank transaction charges incurred.
- Repacking costs to ensure products are in a sellable condition.
- Compensation for potential loss of sales due to the removal of items from inventory.
4. Adjustment for Bulk Order Pricing:
If the original purchase price was reduced for B2B customers due to bulk order quantities, any price gap resulting from the return will be deducted from the refund. This adjustment ensures that the refund reflects the new price level without the bulk order discount. The price adjustment will continue until the refunded price aligns with the price offered to other displayed B2C (Business-to-Customer) customers.
5. Refund Method:
All B2B returns will be processed in the form of store credit.
6. Exception for Product Defects:
Restocking fees will not be applied when a B2B customer returns a product due to defects or quality issues. Jas Fashion is committed to addressing and rectifying such situations promptly without imposing additional charges.
It is important for B2B customers to be aware of and understand these policies before making a purchase. Jas Fashion aims to maintain transparency and fairness in its B2B transactions, and these policies are designed to strike a balance between the needs of both parties.
Jas Fashion reserves the right to update or modify this B2B restocking Fees and Return Policy as needed to ensure clarity, consistency, and compliance with relevant regulations. For any policy updates, we encourage B2B customers to refer to the information provided on this page. Our commitment to transparent and fair B2B transactions remains unwavering.
Wholesale Customer Other Terms and Conditions:
Jas Fashion also offers specialized Wholesale Customer Terms and Conditions exclusively for approved wholesale customers. This policy is accessible to eligible customers upon approval. To review the Wholesale Customer Terms and Conditions, please log in to your account and view our Wholesale Terms and Conditions or contact our customer support for more information.
We appreciate your understanding and cooperation. If you have any questions or require further clarification, please don't hesitate to reach out to us.
Thank you for choosing Jas Fashion for your needs.