Returns Policy

B2C (Business-to-Customer) Returns Policy

This policy applies to retail orders only.

Damaged, Faulty or Incorrectly Supplied Items

We take great care to inspect all items before dispatch. If your item has an undetected fault, is damaged in transit or is not the item you ordered, we will:

• Offer a full refund or replacement
• Provide a prepaid return label if the item needs to be returned

If you are happy to keep the item, we may also offer an appropriate partial refund, depending on the circumstances.

Please report any fault, damage or incorrect item within 7 days of receiving your parcel. Reporting the issue promptly helps us investigate and resolve it quickly. This timeframe does not limit your rights under the Australian Consumer Law.

Please provide your order details, a description of the issue and clear photographs showing the item, fault, damage or incorrect product received.

Once the issue has been confirmed, Jas Fashion will provide an appropriate remedy in accordance with the Australian Consumer Law.

Hygiene and Change-of-Mind Returns

Many of our products are personal-use items worn directly against the head, hair or skin. For hygiene and health reasons, we generally do not accept returns for:

• Change of mind
• Incorrect selection
• Style or colour preferences
• Fit or sizing concerns

We encourage customers to review the product description and sizing information carefully before placing an order. Please contact us before ordering if you require assistance selecting a suitable product.

In special circumstances, customers may apply for permission to return an item. Each application will be assessed individually, and approval is at Jas Fashion’s discretion.

Submitting a return request does not guarantee that the return will be accepted.

Consider Donating an Unsuitable Item

Before returning an unsuitable item, you may also wish to consider donating it. Your item could benefit someone else experiencing hair loss and help make your own journey a little more meaningful by supporting another person in need.

Visit our Jas Fashion Community page to learn more about our donation initiatives and ways you can help. 

https://www.jasfashion.com.au/Community/

Return Approval Is Required

You must obtain written approval and a Return Approval Number from Jas Fashion before returning any item.

Unauthorised returns may be refused and returned to the sender at the customer’s expense. Returns that cannot be identified or allocated may not be processed.

If your return is approved, you must follow the return instructions provided and include the completed return form inside the parcel.

Conditions for Approved Returns

All approved returns are subject to strict inspection.

To be eligible, each returned item must be:

• Unused, unworn and unwashed
• Free from odours, makeup, hair, pet hair and other marks
• Free from signs of wear or direct scalp contact
• Returned with all original tags, labels and packaging
• In its original, undamaged and resalable condition
• Packed carefully to prevent crushing, distortion or damage

When trying on headwear, customers must use a clean shower cap or suitable hygiene liner.

If an item was originally shipped in a box, it must be returned in a protective box.

Jas Fashion reserves the right to refuse a return if the item does not meet these conditions. Items that fail inspection may be returned to the customer at the customer’s expense.

20% Restocking and Processing Fee

All approved change-of-mind returns from retail customers will incur a 20% restocking and processing fee, calculated on the value of the returned products.

This fee contributes towards the costs associated with:

• Reviewing and approving the return request
• Receiving and identifying the returned parcel
• Hygiene / condition inspection and treatment
• Administrative and payment-processing work
• Repackaging and restoring eligible products to inventory

The fee applies whether the approved return is processed as a refund or store credit.

Original delivery charges and return postage costs are not refundable for change-of-mind returns. The customer is responsible for arranging and paying for the return postage.

Free-Shipping, Large, Bulky or Heavy Orders

If the original order qualified for free shipping, but the value of the products retained after the return falls below our free-shipping threshold, the original delivery cost paid by Jas Fashion may also be deducted from the refund or store credit.

For large, bulky or heavy orders, the actual delivery cost paid by Jas Fashion may be deducted where it is significantly higher than our standard delivery charge.

No Direct Exchanges

We do not offer direct exchanges.

If you would like a different product, colour, style or size, please place a new order. Any approved return will be processed separately after it has been received and inspected.