Damaged Goods or Faulty Items
We inspect our items before they are dispatched. If the fault is not detected by our packer before your parcel was sent out, or your item is damaged in transit, we offer a full refund and cover the cost of return postage. If the customer can accept the goods at a discounted price, we offer a partial refund.
Please report any fault or damage within 7 days on receiving the parcel.
Change of Mind or Incorrect Orders
If an item is sold as described, but you change your mind on an item purchased, or you purchased an item by mistake, or you wish to make an exchange, within 15 days of receipt of your purchase, return the goods for store credit or a refund. Products must be unused and in original, undamaged packaging. There are no returns on opened personal products.
If you wish to cancel an order, you need to contact us as soon as you place an order. We endeavor to process your order within 1 hour to 1 day. Once we have shipped your order, we can not cancel your order anymore. You may have to contact us when you receive your order so that you can return the order as per our Store Returns Policy.
We do not offer exchanges. Your returns will be processed by issuing a refund or store credit as per the Store Returns Policy. Please place a new order if you wish to have something different.
Condition of Returned Items
All returned chemo headwear MUST be in the same condition in which they were received by you with the labels intact, and they should include all items that were in the original package. If a hat has been tried on, a new shower cap or a lining cap should have been used with no signs of direct scalp contact. The items have to be packed with care to avoid any distortion of the items in transit. If your order was received in a carton box, the items have to be returned in a carton box so that the products are protected and not distorted in transit. Please enclose a copy of the original order invoice or delivery docket and mark the ordered item(s) on the document. *If a returned order can not be allocated, no store credit or refund will be issued.
Buyers are responsible for postage and any other costs associated with returning the unwanted items.
To return the goods received, please go to our RESOLUTION CENTRE and open a dispute.
If you wish to make an exchange, simply place a new order. We will process a refund upon receipt of the returned item.
We'll notify you via e-mail of your store credit/refund once we've received and processed the returned item(s).
Once we receive your returned product(s), you usually can expect a store credit within 2-5 working days. If a refund is requested, the refund will be processed back to your original method of payment between 5-7 business days.
If your initial order was not charged for the postage, in that case, the actual postage for sending the order will be deducted from the refund amount, should the total order amount after deducting the returned items amount doesn't meet our free postage sale threshold.
Wholesale Terms and Conditions
*The returns policy for retail orders doesn't apply to Wholesale and bulk order customers. All wholesale and bulk orders are final and cannot be canceled once the order has been confirmed. We do not accept returns from wholesale/bulk order customers.
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