For common and frequently asked questions and answers, please visit this page.
If you have some questions and we haven't covered them on this page, please submit your questions and suggestion to: SUPPORT@JasFashion.com.au
Who/Where/Why is Jas Fashion?
30% of Jas Fashion customers are repeat customers. About half of our new customers come to us through word of mouth.
Jas Fashion is a family run business and we care! All our online items are ready to be dispatched from our Sydney store as soon as your order is received.
We provide fast and friendly services. Our products are reasonably priced with high quality. We provide 30 days Return and Refund if you change your mind. Please read our Returns Policy.
Please read our CUSTOMER TESTIMONIALS.
When you purchase from Jas Fashion, each time you place an order, $1 will be donated to one of our favourite cancer-related charity organizations - LGFB (Look Good Feel Better / Cancer Patients Foundation Ltd). We thank you in advance for helping our cancer patient community.
Yes and no.
- If your order is urgent, please place your order online and send us a request for immediate store pick-up. The request can be sent to us by replying to your order confirmation which is automatically sent to you a few minutes after you place your order. Make sure you check your spam mailbox too.
- We operate in an industrial factory. Due to the wide range of items we stock, we do not have a display area with all our items. Our online store is the best place to view all our items available. Private fitting sessions can be arranged under special circumstances but by appointment only. Please send your request to: Support@JasFashion.com.au
Jas Fashion is a Sydney based wholesaler of headwear and fashion accessories. We have been in this business since 2009.
Jas Fashion sells products online from this store to both individual customers and shops.
Jas Fashion has been active in various charity causes. You can contribute too. When you make a purchase from us online, $1 will be donated to LGFB (Look Good Feel Better / Cancer Patients Foundation Ltd).
To learn more about us, please go to About Us Page.
HOW DO I PLACE AN ONLINE ORDER?
Shopping online is very easy and it's very easy even when you are computer illiterate. As long as you have a smartphone and an email address, you are set. Jas Fashion online store's design is very user friendly. Please follow our step-by-step guide, and we will become a master of online shopping in a few minutes. If you still can not place your order yourself, please give us a call, and we can take you through over the phone. Leave a message on (02)9749 4538 , and when we finish packing the urgent orders for other customers, we will come back to you. All you need is your patience and an attitude to learn.
Yes, you can.
Jas Fashion is wholesaler but this store is for individual customers. You can purchase as many items as you like. You can still check out even with one small item.
Yes. Payment must be made at checkout page immdediately. We do not provide "Buy now, pay later" or other installment service currently.
Yes, you can!
To use your store credit or your loyalty points to pay for your order, you MUST log in so that the system knows who you are.
If you placed your order as a guest customer previously, you can generate a password from the following Sign-in Page. Enter your email address and click on "Forgot Your Password", the system will generate a password for you and the password will be sent to your email address within a few minutes.
A password is case sensitive!
At check out point, if you have any store credit in your Jas Fashion account, the system will remind you to pay your order with your credit.
Please go to our Buying Guide for more information.
Yes, we do. You can pay by Paypal or credit card. You can choose your payment method on the checkout page.
For anyone with an Australian delivery address, postage costs $6.95 per order for standard parcel mail with tracking and if your order total is over $100, we offer free postage for standard service. Order as many items as you want and it is only $6.95 per order or your postage is automatically waved if your order total is over $100.
Our are located at Lidcombe NSW.
Unit 9 /4A Bachel Ave
Lidcombe NSW 2141
This address is for order pickup only.
If you would like to visit us, you must arrange an appointment first.
Every order will come with a tracking number. As soon as a parcel is dispatched, a tracking number will be automatically forwarded to your email account.
You can also log into your account and find your tracking info there under your order history section.
Yes, we do!
Jas Fashion processes each order promptly, usually within 1 working day after the payment is received. If an order is received by midday on a working day, we always try to send your order out the same day (except each first working day of the week or during busy seasons such as Christmas time etc.). If your order is very urgent, please send us a reminder after you have received your order confirmation. We can always try to prioritize your order.
It is recommended that you choose Express Post Service if your order is very urgent, especially during busy seasons, to avoid delivery delay in transit.
If you select Standard Shipping Service, 80-90% of orders can be received within the following timeframe after your parcel is dispatched:
Domestic Shipping Destinations (Standard Service)
Delivery Destination Estimated Delivery Time Sydney Metro 1-3 Business Days Canberra 2-3 Business Days Brisbane 2-4 Business Days Melbourne 2-4 Business Days Adelaide 2-4 Business Days Perth 5-7 Business Days Hobart 5-7 Business Days Darwin 5-8 Business Days Regional Areas: Please add 2-4 business days to your nearest capital city
International Shipping Destinations
Deliverded in 3-10 business days after your parcel is dispatched.*
*Standard delivery times between metropolitan areas of major cities and excludes times in customs if applicable, and may be subject to delay due to causes outside of our shipping comppanies such as Australia Post’s control.
The delivery dates are estimates only. Most of our courier companies, such as Australia Post provides a reliable national and international service. Delivery delays can occur due to factors such as public holidays, pandemic lockdowns, and peak delivery times.
If you are experiencing a longer than usual delay, please feel free to contact us, and we will follow your parcel for you.
Most likely. This depends on the rules of each country and whether your total order value is over the tax-free threshold of the country. Please check the customs rules of each destination country.
For your convenience, here are a few links. This list is for informational purposes only. Errors in this list have no legal standing.
Most EU countries (general info)
Yes. Apart from Australia, Jas Fashion ships to the following countries:
- New Zealand
- United Kingdom
- Most EU countries
- United States
YES, GST free. All our listed prices are 10% GST inclusive. When you check out, when you enter an overseas address, the charged prices will be reduced to GST free prices (i.e. 10% off). For example, a hat listed at AUD11 will be AUD10 when you check out.
Jas Fashion processes each order promptly, usually within 1 working day after the payment is received. If an order is received by midday on a working day, we always try to send your order out the same day (except each first working day of the week or during busy seasons such as Christmas time etc.).
Generally, an international order can be delivered in 3-7 business days to New Zealand and 7-15 business days to other countries after your parcel is dispatched.
Delivery delays can occur due to factors such as public holidays, pandemic lockdowns, and peak delivery times.
We have a detailed sizing description page for each product, and you can find the exact hat sizing information under the Sizing tab on each product page. Please measure your head size to ensure an ultimate fit.
In our Head and Hat Size Guide, you can find out what is your general head size range, which helps you to choose your right hat size.
All our hats are designed to reflect the size versatility of our Australian population. Most of our hats are made of stretchy material such as jersey fabrics or spandex added fabrics, or they are size adjustable. Some times if a hat is fitted, we will provide different size options.
If your head is smaller than 53cm/20.8in or larger than 58cm/22.8in, please use our product size filter which can be accessed on a category page.
If you are on a mobile device, the screen will be like this:
If you are on a desktop, the screen will be like this:
Wholesale and Bulk Orders
Yes. Jas Fashion is a leading supplier of headwear based in Australia. We welcome enquires on wholesale/bulk orders.
*Minimum order applies.
- If your order is for retail/resell purposes, please go to the following page and lodge your application.
- If your order is for a one-off event, and you would like to place an order with a large quantity, please send your enquiry to: Support@JasFashion.com.au