Shipping and Handling Costs
For Retail customers with Australian delivery addresses
Flat Shipping Rate
For anyone with an Australian delivery address, postage costs $7.95 per order for standard parcel mail with tracking.
If your order total is over $100, we offer free postage for standard service. Order as many items as you want and it is only $7.95 per order or your postage is automatically waived if your order total is over $100. The promo free shipping may not apply to very bulky or heavy products.
*** Upon submitting your order on our website, you have agreed for us to charge you your purchase as well as the shipping and handling costs.
Postage of the total cubic weight of your order is based on "Real-Time Shipping Rates Calculation". Under the circumstance of the Real-Time Shipping Rates Calculation Module is under maintenance, the shipping and handling costs will be recalculated once the system is back to work again. Should this problem arise, we will write to you and correct postage will be charged.
Our couriers may not ship to PO Boxes. Jas Fashion has the right to cancel an order with no valid address or an address that doesn't match your credit card billing address.
Shipping Addresses for Orders Paid via PayPal
If an order is paid via PayPal. The shipping address by default will be the shipping address saved on your PayPal account. While PayPal orders can be shipped to an address that is different from the billing address, the address you’d like to use must already be saved in your PayPal account before purchase.
For international buyers, your international package will include a Customs Form with the item description. The price you pay is the value I will list on the form. You are responsible for any tariffs/fees associated with international shipping. Upon submitting your order on our website, you have agreed for us to charge you your purchase as well as the shipping and handling costs.
Delivery Time & Tracking
All orders are processed in a timely manner usually within 1 working day.
You will be updated by e-mail as to your order's progress.
To track the progress of your order online please go to your account and select the order you wish to track.
Shipping within Australia will take approximately 2 - 5 working days for most addresses if you select standard shipping service. Customers will receive an order confirmation and shipment status via emails. All parcels will be shipped with a tracking number.
You may also select Express Post to ensure your parcel arrives as quickly as possible. By default, Jas Fashion will ship your Express Post parcel on the next business day. Once an Express Post Parcel is dispatched, it can be delivered the 2nd business day for most metropolitan areas in Australia. Note: 2nd business day Express Post service is only available for delivery to addresses in Australia however not all areas are covered by Australia Post's Express Post Delivery Network. Where your address is outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by their "Next Day Guarantee".
If your order has not arrived within the allotted time, please contact the shipping company or contact us so that we can follow it up for you.
Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us If you have any questions about your order.
Late delivery, Damage or Loss in Transit
All items sent via Australia Post or other freight companies are carefully addressed and packed. If your ordered goods are out of stock, we can usually process your refund within 1-3 working days.
Jas Fashion uses the best quality packing material to protect items for the journey from our warehouse at Lidcombe NSW to our customers with the intention that they arrive in good conditions.
If goods are lost or damaged in transit, Jas Fashion will lodge an inquiry with Australia Post Office or the freight companies on your behalf. Jas Fashion can provide replacements or a refund. If a parcel is delayed due to unpredictable causes, please contact us and we will gladly have the goods back and issue you a full refund.
Damages in transit must be reported to Jas Fashion within 14 days of delivery. Loss in transit must be reported within 30 days (60 days for international parcels) from shipping.
If problems do arise, please contact us.
RTS / Return to sender parcels
If a parcel is returned to the seller due to the buyer's error, such as an invalid address or a parcel was not claimed by the buyer in a timely manner, the buyer is responsible for the extra cost for returning the parcel ($10 for a domestic parcel and $20 for an international parcel), as each parcel that is ‘return to sender’ will incur a fee that is charged to us by Australia Post or other courier companies. The "return to sender charge" will be deducted from the refund/store credit for that returned order and the original shipping fees are not refundable.
Buyers will have to pay postage for resending the returned undelivered parcels, if buyers requset the returned parcels to be resent to them.