What condition must returned chemo hats be in?

Returned chemo hats must be in their original, unworn, unused and resalable condition, with all original tags and packaging intact. Items must be free from hair, makeup, odours, marks, damage or other signs of wear or use.

Please note that chemo hats that have only been tried on are still considered used for hygiene assessment purposes. To help maintain our high hygiene standards, we strongly recommend using a suitable barrier when trying on chemo headwear, such as a wig liner or disposable try-on cap. A very thin disposable try-on cap is the preferred option, as it provides a hygienic barrier while having minimal effect on the fit of the headwear.

All returned items are inspected upon receipt. If an item does not meet our return conditions or is not in the condition declared by the customer, the return will not be accepted. At the customer’s direction, the item may either be returned to the customer at their expense or donated to a suitable charity or community organisation.