Returns, Exchanges & Refunds

Can I return items after the 30-day return period?

Jas Fashion   >  3 July 2026

Our standard return period is 30 days. Unfortunately, we are generally unable to accept returns after this period. We understand that circumstances can change, particularly for customers ...

What proof do I need to provide for a donated item?

Jas Fashion   >  12 November 2025

After receiving pre-approval from Jas Fashion and completing the donation to the approved organisation, please provide reasonable proof that the donation has been made. A...

Can I donate an unsuitable item instead of returning it?

Jas Fashion   >  3 July 2025

Yes. For eligible returns, you may be able to donate an unsuitable item instead of returning it to Jas Fashion. Pre-approval from Jas Fashion is required before making any donatio...

Can I exchange an item for a different size, colour or style?

Jas Fashion   >  3 July 2022

To make the process faster and easier, we recommend placing a new order for the size, colour or style you prefer rather than requesting a direct exchange. This also h...

What condition must returned chemo hats be in?

Jas Fashion   >  1 July 2020

Returned chemo hats must be in their original, unworn, unused and resalable condition, with all original tags and packaging intact. Items must be free from hair, make...

How do I return an item to Jas Fashion?

Jas Fashion   >  30 July 2018

To help us maintain our high hygiene standards, all returns must be approved before being sent back to us . Please cont...

What is Jas Fashion’s return policy?

Jas Fashion   >  3 July 2018

Jas Fashion accepts returns of eligible items within 30 days , provided they meet our return conditions. Returned items...

What happens if my return is received after the 30-day return period?

If your return is sent after the 30-day return period has expired, it will generally not be accepted. We therefore recommend arranging your return as soon as possibl...

When and how will I receive my refund or store credit?

Jas Fashion  

Once your return has been received and inspected, we will process your refund or store credit according to the preference selected on your Return Form and the eligibi...